How do you become truly self-aware as a business leader? Nikki Gatenby is a Non-Exec Director, Cognitive Behavioural Coach and bestselling author of 2 books. She has 25 years of agency experience including 10 years running the agency, Propellernet. In this episode, Nikki shares how she: Articulates business visions in a novel way so they’re memorable and easy to understand  Pushes for a culture where everyone can say when things aren’t working so they all develop and grow Looks after people's wellbeing and avoids them burning out by regularly asking 4 simple questions Brings in backward reflection and retrospectives so teams always learn from their experiences Enables personal growth by getting everyone to be learn-it-alls (and not know-it-alls) Uses working style analysis so teams understand how best to work with each other Nikki talks openly about her 25-year career - including how she self-manages to prevent her two previous burnout events from ever happening again.