How do you create a performance culture whilst maintaining warmth and affection? Ian Finch is founder and CEO of Mando Group, a digital consultancy that makes technology work for everyone. He’s been running the business for 27 years. In this episode, Ian shares how he: Moved away from decision-making led by informal watercooler moments to being highly metric-driven Uses the VMOST framework to cascade business goals into team, department and individual goals Profiled his superheroes internally and built out values and core competencies from their behaviour Realised that his workaholic tendencies and high expectations meant that his team couldn’t thrive Uses NLP coaching with his team so they come up with the answers themselves and get into a performance state Moved away from having a ‘duty obligation’ by realising that just because he can do something, it doesn't mean he should do it Ian candidly shares the story of his major burnout and having to step away from running the business for 3 months. He gradually reintegrated and transformed his leadership style to become an enabler to his team.