How do you transition from a full-time YouTuber to running a 100-person agency? Mike Craddock is Co-Founder & CEO of the social creative agency NewGen. He’s been running the business for 10 years and leads a team of 100 people across the UK, New York, and Paris. In this episode, Mike shares how he: Instils the mantra “Slow down to speed up”, after growing the agency too quickly at the expense of quality in the early days Has a ‘F**K It Bucket,’ a monthly pot of money the team can spend however they want to support current or new clients Pushes responsibility down by creating multi-disciplinary teams to solve business problems and drive initiatives Challenges account teams to take a new initiative to a client at least once every 3 months, and share what they’ve done differently every 2 weeks Ensures senior people have 10–20% free capacity to think and bring proactive ideas to clients Runs a GG NewGen Slack channel where people praise each other and react using custom emojis representing their values More recently, Mike has made a number of senior hires to take the business to the next level, engaging the wider team throughout the hiring process so everyone understands the new roles.