In this episode, Heidi gets a taste of her own medicine and is interviewed by co-host John Robertson about her newly-released book Human-Centered Security: How to Design Systems That Are Both Safe and Usable. We talk about:

• Why Heidi’s experience as a UX researcher prompted her to write Human-Centered Security.
• Places in the user journey where security impacts users the most.
• Why cross-disciplinary collaboration is important—find your security UX allies (people in security, legal, privacy, engineering, product managers, to name a few).
• Practical security UX tips like secure by default, guiding the user along the safe path, and being really careful about the words you use.
• Technical users—IT admins, engineers, security analysts—are users, too and why it’s so important to thoughtfully design the security user experience for them. (Spoiler: they help keep the rest of us safe!)