AI’s Impact on Customer Experience

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HTC TechWave

8 episodes

2 days ago

HTC TechWave, your go-to podcast for exploring the future of technology. Each episode feature thought-provoking conversations with our leaders and industry experts on the cutting-edge innovations, trends, and strategies driving the tech world and shaping our organization.

Technology

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AI’s Impact on Customer Experience – Part 1/2

HTC TechWave

15 minutes 42 seconds

10 months ago

AI’s Impact on Customer Experience – Part 1/2

Wondering how AI is rewriting the rules of customer service? Tune in to the latest HTC TechWave Podcast, where Adnan Saulat and Shammo Ghosh break it all down in an engaging and insightful conversation.
From AI-driven personalization to vision AI and agentic decision-making, they unpack how these transformative technologies are reshaping industries like insurance, travel, and retail. They also explore how AI is evolving from niche applications to becoming a powerhouse framework for smarter, seamless customer experiences.
Plus, get a sneak peek into how HTCNXT, powered by our MAGE platform, is leading this transformation.
This isn’t just tech talk—it’s real-world impact you can’t ignore. And the best part? This is only the beginning. Stay tuned for part 2—because the insights only get better from here!