Adnan Saulat and Shammo Ghosh are back with Part 2 – unpacking more game-changing insights on the future of AI and its role in customer experience. In this episode, they dive into trust, ethics, and the balance between automation and human touch—key topics and use cases that are transforming industries like insurance and retail. How do we build trust in AI? What safeguards ensure it’s used ethically? What’s next for sci-fi-like, AI-driven customer touchpoints—sensory, gesture, and sensor-based interactions redefining engagement? From theory to real-world scenarios, this discussion covers it all!

Tune in now for an eye-opening look at how AI is shaping a more efficient, personalized world! Also, missed Part 1? Catch up: https://www.htcnxt.ai/pod/episode-03-ais-impact-on-customer-experience-part-1/