When three teenage employees at a pizza restaurant decide to investigate a rumored hole in the ceiling above the women's restroom, what starts as reckless curiosity ends with one of them crashing through the ceiling onto their assistant manager. Hosts Rebecca Taylor and Kim Rohrer are joined by Claire Schmidt, founder of All Voices, to dissect this early 2000s workplace disaster. This episode explores inadequate management training, workplace safety violations, and the complete absence of proper employee relations protocols at small businesses. Learn why documenting incidents matters, how to support employees who experience workplace trauma, and why firing people in the heat of the moment often backfires. Perfect for HR professionals, people leaders, and anyone managing employees in environments where formal HR doesn't exist. The dangers of lax management oversight and blurred boundaries Why workplace safety violations create cascading liability How to properly investigate and document workplace incidents Supporting employees who experience traumatic workplace events Differentiating levels of culpability when multiple employees are involved Small business HR challenges and practical solutions The role of social media in modern workplace accountability Guest: Claire Schmidt, Founder at All Voices Learn more about your ad choices. Visit megaphone.fm/adchoices