In this episode, I interview Sandra Thompson, who is a Director "Exceed all Expectations". She is also a Lecturer of People Management and Leadership, Professional Behaviours (emotional intelligence) and Customer Management at Pearson College London. Sandra is also a customer Experience consultant for brands like Vodafone, Arsenal Football Club and the Open University. 

She is also the 1st Emotional Intelligence Coach in the UK.

We talk about emotional intelligence, active listening, the 3 types of empathy and how to build empathy, charisma and how to reduce stress in these Covid 19 times! How to be a better virtual engager!

Oh yes, and she loves skydiving and once met Prince Philip by accident!