In this engaging episode, Chris and Roberto delve into the delicate balance of being a humane leader who is likable and approachable, without being fake or trying to be a team's "friend." They share personal anecdotes and practical wisdom on how to build genuine rapport, coach effectively, and foster a respectful team environment.

Here's what we covered:

👋 Building Genuine Rapport: Chris and Roberto highlight the importance of taking a genuine interest in team members' lives outside of work, like inquiring about vacations. This authentic connection builds a bond and trust, making team members more comfortable sharing information.

❌ Avoiding the "Friend" Trap: A key takeaway is that humane leaders are coaches, not friends. While building strong relationships is important, maintaining a professional distance allows for objective coaching, both for praise and correction.

🏆 Public Praise, Private Coaching: The hosts stress the power of giving specific, public credit to team members for their successes. Conversely, corrective feedback should be delivered privately and constructively, protecting individual dignity and fostering trust.

🤝 Admitting Mistakes: Humane leaders lead by example, including admitting their own mistakes. This transparency encourages team members to feel safer in bringing their own problems and errors to the leader, rather than trying to cover them up.

fairness and Tough Decisions: Being a humane leader also means being fair and, at times, making unpopular decisions for the good of the team, such as removing an underperforming member. This demonstrates that all team members are held to the same standards, fostering respect.

🏐 The Sports Team Analogy: Roberto shares a powerful story from his volleyball days, illustrating how a coach's firm but empathetic approach to a struggling star player ultimately led to team success. This highlights the importance of timely intervention and supportive coaching.

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