“Ultimately, transparency to your customers is extremely important, no matter how difficult it is to display.” — Jivko Bojinov We explore building and scaling a fulfillment business with Jivko Bojinov, ShipBob’s Co-Founder. We cover the challenges of a fulfillment business, ShipBob’s custom warehouse algorithms, and the importance of transparency with staff and customers alike. Explore the episode notes. Search and down a transcript and find links to related books, interviews, lectures, and more: outlieracademy.com/138. Chapters (00:00:00) – Introduction (00:01:40) – The origin and scaling of ShipBob (00:06:38) – Meeting customers at their pain points (00:10:56) – The challenges of a fulfillment business (00:15:04) – Expanding from ShipBob warehouses to partner locations (00:24:28) – Custom software for scaling ShipBob (00:33:18) – ShipBob’s algorithms for stowing, picking, and packaging (00:43:06) – Strategic projects within the fulfillment space (00:51:53) – The importance of transparency with staff customers alike About Jivko Bojinov and ShipBob. Jivko Bojinov played professional tennis before co-founding ShipBob with Dhruv Saxena and Divey Gulati in 2014. Jivko is currently the Senior Vice President of Strategic Projects at ShipBob. And over the last eight years, he's led the development and launch of almost every major strategic initiative at ShipBob, from their transition from owning their own fulfillment centers, to developing an asset like partner network of fulfillment centers, to the launch of affordable two day shipping for all of ShipBob's customers. Watch and listen. Watch this episode on YouTube Find this episode in your favorite podcast app Get new episodes delivered via email Brought to you by HVMN. With Ketone-IQ, fuel your best anytime with a boost of awesome-feeling energy and clarity. Unlock the power of nature's superfuel—no fasting or keto diet required. Advertise with Outliers and reach our global community Learn more about your ad choices. Visit megaphone.fm/adchoices