In this episode, Jim and Steve talk with Anthony Long, partner at Pinnacle Healthcare Consulting, about one of the most critical challenges facing healthcare organizations today: the growing disconnect between system leadership and frontline teams.

Anthony shares what he’s seeing inside hospitals and health systems across the country—from strained physician relationships and stagnant strategies to the gaps in communication that derail progress. He makes the case for shared governance, stronger physician engagement, and the kind of operational discipline that turns big goals into practical results.

Drawing on decades of experience in value-based strategy, cost reduction, and system redesign, Anthony offers a candid, practical look at what’s holding health systems back—and what it will take to move forward.