8 Leadership Lessons from an Award Winning Hotel General Manager

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Hotelier Huddle

Shannon Knapp

8 episodes

1 week ago

Real hotel stories. Each week on Hotelier Huddle, Shannon Knapp, CHIA, and seasoned hotel consultant, talks with global hospitality leaders to unpack how the best hotel teams succeed. It's advice for new hotelier tribe members and inspiration for those who've become a bit dusty. Whether you're running your own property or building a career, you'll find insights to help you thrive. Want to improve your hotel team’s revenue management and commercial acumen? Visit www.sknappconsulting.com Hotelier Huddle is hosted and produced by Shannon Knapp and produced and edited by Heidi Egger.

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8 Leadership Lessons from an Award Winning Hotel General Manager

Hotelier Huddle

24 minutes 26 seconds

3 weeks ago

8 Leadership Lessons from an Award Winning Hotel General Manager

Award-winning hotel general manager Greg Brady shares 8 essential leadership lessons from 30+ years running properties including Sofitel Sydney Darling Harbour (Australasian Hotel of the Year). Learn how to build lasting culture, stay calm during emergencies, build top performing teams, challenge outdated practices, and prioritise people over profits. Greg's unconventional path from teacher and police officer to top GM offers practical insights for hotel managers, hospitality students, and anyone leading teams.

Want to improve your hotel team’s revenue management and commercial acumen? Visit www.sknappconsulting.com

Hotelier Huddle is hosted and produced by Shannon Knapp and produced and edited by Heidi Egger.

Chapters

0:00 Meet Greg Brady: from Teacher to Award Winning Hotel General Manager

4:15 Lesson 1: One Quality a Hotel General Manager Needs to Succeed

6:14 Lesson 2: The Qualities That Can and Can't Be Taught

8:15 Lesson 3: Question Outdated Practices (The Minibar Problem)

11:07 Lesson 4: Gain Diverse Experience Across Hotel Types

12:55 Lesson 5: Show Calm Confidence During Emergencies

17:02 Lesson 6: The Secret to Creating Winning Hotel Loyalty Perks

18:45 Lesson 7: Culture Needs Constant Attention or It Will Drift

21:34 Lesson 8: Be Prepared for Unexpected Events

24:55 A Toast to Hospitality Workers