How can technology enhance the human touch in hospitality without losing the essence of personal connection? In this episode, Scot Hopps, Senior Vice President of Operations at Lark Hotels, reveals the delicate balance between leveraging technology and maintaining genuine guest interactions.
Key Takeaways:
- Discover how Lark Hotels is revolutionizing the guest experience by integrating technology that enhances service without replacing the human element.
- Learn about the critical role of an effective accounting system, specifically HIA (Hotel Investor Apps), in driving operational success and improving financial reporting.
- Understand the strategic decision-making process behind migrating to a new property management system (PMS) and how it empowers staff to deliver exceptional service.
