Christine Trippi has held just about every position in the hotel industry from Shuttle Driver to General Manager.  In her current role, she travels around the country and works with Marriott Hotels who are in need of leadership, training and guidance.  

Her new book is called Yes is the Answer and it walks you through 4 easy steps on how to answer any guest question.  

*BONUS: it also works on husbands, wives, kids, friends*