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Hotel Soprana: A Year in Hotel Life
Diana Soprana
16 episodes
1 day ago
Hotel Soprana Podcast offers a captivating journey through a year in hotel life. Hosted by Diana Soprana, founder of Soprana Personnel International, and executive and process coach Sebastian Wanitschka, we look into the dynamic world of hospitality through the lenses of almost 20 years within the industry. From recruitment challenges to technologies, evolving guest expectations, together with our guests we will provide insights and solutions for every season. Join us as we explore trends, share expert advice, and elevate the hotel industry. Your window into the heart of hospitality awaits.
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Management
Business
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All content for Hotel Soprana: A Year in Hotel Life is the property of Diana Soprana and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Hotel Soprana Podcast offers a captivating journey through a year in hotel life. Hosted by Diana Soprana, founder of Soprana Personnel International, and executive and process coach Sebastian Wanitschka, we look into the dynamic world of hospitality through the lenses of almost 20 years within the industry. From recruitment challenges to technologies, evolving guest expectations, together with our guests we will provide insights and solutions for every season. Join us as we explore trends, share expert advice, and elevate the hotel industry. Your window into the heart of hospitality awaits.
Show more...
Management
Business
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Season 2, Episode 1 - Guest complaints
Hotel Soprana: A Year in Hotel Life
15 minutes 10 seconds
6 months ago
Season 2, Episode 1 - Guest complaints

How should hotels handle guest complaints? In our first live episode, we talk real-life stories, emotional check-outs, and why the goodbye is just as important as the welcome. Discover practical tips on communication, feedback, and creating memorable guest experiences.

“Exit is the start of a new welcome.”


Would like to suggest a topic? Reach out to ⁠podcast@soprana.no⁠.

Hotel Soprana: A Year in Hotel Life
Hotel Soprana Podcast offers a captivating journey through a year in hotel life. Hosted by Diana Soprana, founder of Soprana Personnel International, and executive and process coach Sebastian Wanitschka, we look into the dynamic world of hospitality through the lenses of almost 20 years within the industry. From recruitment challenges to technologies, evolving guest expectations, together with our guests we will provide insights and solutions for every season. Join us as we explore trends, share expert advice, and elevate the hotel industry. Your window into the heart of hospitality awaits.