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Hotel Soprana: A Year in Hotel Life
Diana Soprana
16 episodes
1 day ago
Hotel Soprana Podcast offers a captivating journey through a year in hotel life. Hosted by Diana Soprana, founder of Soprana Personnel International, and executive and process coach Sebastian Wanitschka, we look into the dynamic world of hospitality through the lenses of almost 20 years within the industry. From recruitment challenges to technologies, evolving guest expectations, together with our guests we will provide insights and solutions for every season. Join us as we explore trends, share expert advice, and elevate the hotel industry. Your window into the heart of hospitality awaits.
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Management
Business
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All content for Hotel Soprana: A Year in Hotel Life is the property of Diana Soprana and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Hotel Soprana Podcast offers a captivating journey through a year in hotel life. Hosted by Diana Soprana, founder of Soprana Personnel International, and executive and process coach Sebastian Wanitschka, we look into the dynamic world of hospitality through the lenses of almost 20 years within the industry. From recruitment challenges to technologies, evolving guest expectations, together with our guests we will provide insights and solutions for every season. Join us as we explore trends, share expert advice, and elevate the hotel industry. Your window into the heart of hospitality awaits.
Show more...
Management
Business
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Episode 12 - Handling hotel visitor complaints
Hotel Soprana: A Year in Hotel Life
29 minutes 18 seconds
1 year ago
Episode 12 - Handling hotel visitor complaints

In this Hotel Soprana July episode we are sharing the experiences in dealing with customer claims. What do you do when your client is unhappy? Is the customer really always right? Join us in this episode and subscribe for the newest ones!

If you have any comments or would like to join our podcast as a guest, reach out to us ⁠⁠⁠⁠⁠podcast@soprana.no⁠⁠⁠⁠⁠.

Hotel Soprana: A Year in Hotel Life
Hotel Soprana Podcast offers a captivating journey through a year in hotel life. Hosted by Diana Soprana, founder of Soprana Personnel International, and executive and process coach Sebastian Wanitschka, we look into the dynamic world of hospitality through the lenses of almost 20 years within the industry. From recruitment challenges to technologies, evolving guest expectations, together with our guests we will provide insights and solutions for every season. Join us as we explore trends, share expert advice, and elevate the hotel industry. Your window into the heart of hospitality awaits.