In this episode, join us to explore the dynamic world of the hotel industry, emphasising the blend of technology and guest experience. We discuss:

• Reflecting and innovating in the post-season phase.
• Defining true innovation: it's more than just new tools; it's about results.
• The pivotal role of feedback in shaping guest experiences.
• How AI can personalize and elevate the guest journey.
• The challenge and promise of integrating diverse tech platforms.
• Striking the right balance between automation and the human touch.
• The rising significance of loyalty programs and the revenue perks of personalization.
• A glimpse into the pandemic's impact on hospitality and its influence on loyalty.

Stay tuned for our next episode where we'll dive deeper into the pandemic's ripple effects on our industry.

If you'd like to join us in the podcast or suggest the topics, feel free to email us: podcast@soprana.no.