For our latest Host Planet Playbook feature, we’re joined by James Cornwell, Co-Founder of Curated Property, to discuss scaling operations, challenges and opportunities in the holiday let industry, and how to prosper in the luxury sector.
James shares candid insights on:
- Scaling ops: playbooks for quality control, owners, and multi-market growth.
- UK landscape: how current legislation impacts STR strategy.
- Work-life balance: hard-won lessons from the founder seat.
- Upsells that serve: why not every upsell should be a cash grab.
- Tech stack: essential tools powering Curated Property.
- Plus, shout-outs for Alistair Handyside, Graham Donoghue, and Rudy Abrahams.
Tune in for an inspiring conversation about the short-term rental space.
1:39 Curated Property
2:13 James’s journey in the STR space
3:03 How Curated Property stands out
4:07 The main challenges and opportunities, including fire risk assessments and planning permission
7:03 What the industry needs to do to fight back
7:54 The sweet spot in relation to property management and customer service
10:54 How to keep owners happy
12:55 Great guest experience starts with training for staff
16:37 Upselling to high-end guests
17:56 Biggest lesson learned
20:28 Good financial hygiene is essential
21:56 Work-life balance
24:06 What James loves most about his work
26:00 Quickfire questions
28:02 Most memorable hosting moment
29:00 Shout-outs: Alistair Handyside, Graham Donoghue, and Rudy Abrahams
31:17 Ultimate goal
James Cornwell: https://www.linkedin.com/in/jamescornwell/
Curated Property: https://www.curated-property.com/
The Host Planet Playbook was created in collaboration with Hospitable. Interested in using a PMS which will help you manage your rentals on autopilot? Get 25% off Hospitable for the first three months: https://hospitable.com/partners/hostplanet
Download a free copy of the Host Planet Playbook: https://www.hostplanet.club/host-planet-playbook
The Host Planet Playbook series is presented by James Varley, Founder and CEO of Host Planet. Connect with James on LinkedIn:
Host Planet: https://www.hostplanet.club/