In this episode of Host Planet Bitesize, we dive into how to enhance the guest experience and simplify check-ins for vacation rentals.
Frank Bosi from Hostfully shares expert tips on transforming the often stressful moments of arrival and departure into seamless five-star experiences. With effective communication and smart technology, such as smart locks and thermostats, hosts can improve not only guest satisfaction but also boost their business growth.
We discuss key strategies: first, winning at arrival ensures better reviews; clear pre-arrival messages and a reliable self-check-in setup can alleviate guest stress at check-in.
Second, utilising smart guest-friendly controls like thermostats keeps comfort levels optimal while minimising costs.
Finally, automating check-out messages and using tech to manage cleaning schedules simplifies operations and supports smooth turnovers. Tune in to discover how Hostfully helps streamline these processes for Airbnb hosts and short-term rental professionals.
1:58 The most stressful moment for guests (and hosts!)
3:12 Clear communication is essential
4:34 Use a smart lock
5:20 Use a smart thermostat
5:57 Self-check-in is freedom for everyone
7:06 Don’t forget check-out!
8:21 Leverage your tech stack for a smooth turnover
12:04 Operate a smooth check-in process with Hostfully: https://tinyurl.com/3ay8bhtk
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Click here to sign up for Hostfully: https://tinyurl.com/3ay8bhtk
Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://tinyurl.com/Hostfully-Demo
Email Frank: frank@hostfully.com
Host Planet: https://www.hostplanet.club/
James Varley: https://www.linkedin.com/in/jdsvarley/
Frank Bosi: https://www.linkedin.com/in/frank-bosi-375a5817/
Hostfully: https://tinyurl.com/3ay8bhtk
Episode to check next: How to Achieve 5-Star Reviews – with Hostfully’s Frank Bosi: https://www.youtube.com/watch?v=pTsYs93whHA&t=11s
Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.
Contact the show: info@hostplanet.club
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