Wherever there are people working together, there will be team dynamics and the need for negotiation and sharing tasks and responsibilities. A good leader guides this process to get the best from their people - and chef Glenn Flood has many years of experience making this work.
It was great to talk with him about Building Teamwork in Restaurants and Cafes - in the kitchen ad front of house, and relations between the two sections.
In the podcast, we discussed:
- What are the elements of good teamwork?
- Back of House vs Front of House - new and better ways to communicate.
- Glenn's background and how he moved into the business development side of hospitality.
- The role of the Head Chef and Manager has broadened and changed, and now less authoritarian - what's their role in modern teamwork?
- How do they fit this into already busy schedules, and what can they delegate?
- Challenges for young leaders in developing a team - beyond 'being buddies'.
- Challenges for including overseas workers - the backbone of our industry. What is it about teamwork that's a cultural issue that might be challenging for non-Australians?
- Communication channels and styles to promote teamwork - what works well and what do you suggest?
You'll find the Show Notes and links for today's episode on the HospoReset.com website. Don't forget to subscribe to the weekly Hospo Reset newsletter, and connect with Ken Burgin on Linkedin and on Twitter.
