Customer expectations are rising, and marketers are frantically trying to keep up in a world where connected and real-time experiences are considered the norm when interacting with brands. 

Knowing your customer expectations is imperative and brand positioning impacts customer expectations which in turn have an impact on customer satisfaction. 

Join the  conversation hosted by Sam-Erik Ruttmann and Abid Butt, with Piers Schmidt – Founder, Luxury Branding; Andrea Stokes – Practice Lead, JD Power and Liliana Petrova – Founder & CEO, The Petrova Experience to understand how hospitality brands can better deliver to customer expectations.