In this podcast episode, I welcome back Liam Jones from Pilla to discuss new ways of managing the working process in the hospitality and retail sectors.
We discuss Liams four-step management model that leads employees from a direction state to being independent, targeted, and rewarded, ultimately leading to high-performing teams.
Liam also introduced Pilla as it aims to enable managers to automate tasks, measure performance, and gamify work for their teams, thereby improving productivity and operational efficiency.