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Hospitality Essentials
Ajit Krishnan Nair | Royal Orchid Hotels
51 episodes
41 minutes ago
Subtle nuances of Hospitality Excellence
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Management
Business
RSS
All content for Hospitality Essentials is the property of Ajit Krishnan Nair | Royal Orchid Hotels and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Subtle nuances of Hospitality Excellence
Show more...
Management
Business
Episodes (20/51)
Hospitality Essentials
Hospitality Supervision (Hindi) - Developing Job Expectations and Standards

This Podcast in Hindi, describes the importance of developing clear job expectations, through Job analysis and Job descriptions.

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2 months ago
21 minutes 15 seconds

Hospitality Essentials
Hospitality Supervision (Hindi) - Fundamentals of Employee Discipline

This Podcast in Hindi, focusses on various aspects of Employee discipline in the workplace.

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2 months ago
21 minutes 36 seconds

Hospitality Essentials
Hospitality Supervision (Hindi) - Principles of Effective Delegation

This Podcast in Hindi, offers a comprehensive look at the concept of delegation, from a supervisor's perspective.

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2 months ago
25 minutes 33 seconds

Hospitality Essentials
Hospitality Supervision (Hindi) - Fundamentals of Planning, Organizing and Control

This Podcast in Hindi, outlines key concepts in Planning, Organizing and Controlling within a management context.

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2 months ago
24 minutes 41 seconds

Hospitality Essentials
Hospitality Supervision (Hindi) - Decision Making, Problem Solving and Control

This Podcast in Hindi, offers a comprehensive guide to decision making and problem solving for Supervisors in Hospitality Industry.

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2 months ago
20 minutes 8 seconds

Hospitality Essentials
Hospitality Supervision (Hindi) - Positive Work Environment and Motivation

This Podcast in Hindi, explores key elements for fostering a positive productive workplace.

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2 months ago
21 minutes 22 seconds

Hospitality Essentials
Hospitality Supervision (Hindi) - Communcating Effectively

This Podcast in Hindi outlines, essential aspects of effective communication in Hospitality Industry.

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2 months ago
16 minutes 39 seconds

Hospitality Essentials
Hospitality Supervision (Hindi) - The Supervisor as Leader

This Podcast in Hindi, provides an overview of the Supervisor's role, as a leader, particularly within the Hospitality Industry.

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2 months ago
19 minutes 38 seconds

Hospitality Essentials
Hospitality Supervision (Hindi) - The Supervisor as Manager

This Podcast in Hindi outlines the essentials aspects of the Supervisor's role within a Hospitality Organization, as a Manager.

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2 months ago
15 minutes 34 seconds

Hospitality Essentials
Hospitality Basics - Workplace Safety (Hindi)

This Podcast in Hindi, highlights Basic Workplace Safety Measures to be followed in Hotels and Hospitality.

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2 months ago
9 minutes 6 seconds

Hospitality Essentials
Hospitality Basics - FSSAI Based Food Production Zone Checklist (Hindi)

This Podcast in Hindi, explains the Basic guidelines to be followed in a FSSAI based Food Production Zone Checklist and how to use this Checklist in Hotel Food Production Areas.

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2 months ago
6 minutes 45 seconds

Hospitality Essentials
Hospitality Basics - Handling Difficult Situations (Hindi)

This Podcast in Hindi explains some Basic Tips and Techniques to Handle Certain Difficult Situations in Hotels and Hospitality.

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2 months ago
6 minutes 47 seconds

Hospitality Essentials
Hospitality Basics - Handling Guest Complaints (Hindi)

This Podcast in Hindi, explains Effective Guest Complaint Handling techniques that could be followed in Hotels and Hospitality.

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2 months ago
6 minutes 35 seconds

Hospitality Essentials
Hospitality Basics - Telephone Etiquettes (Hindi)

This Podcast in Hindi, explains Basic Telephone Etiquettes to be followed by Hotel and Hospitality Professionals.

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2 months ago
7 minutes 24 seconds

Hospitality Essentials
Hospitality Basics - Body Language (Hindi)

This Podcast in Hindi, explains the subtle nuances and techniques of a positive body language and how it makes a huge difference in dealing with Hotel Guests.

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2 months ago
5 minutes 53 seconds

Hospitality Essentials
Hospitality Basics - Etiquettes and Manners (Hindi)

This Podcast in Hindi focusses on the essential Etiquettes and Manners to be followed by Hotel and Hospitality Professionals.

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2 months ago
6 minutes 37 seconds

Hospitality Essentials
Hospitality Basics - 5 Steps to Quality Service (Hindi)

This Podcast, in Hindi Explains the 5 essential Steps to Quality Service in Hotels and Hospitality.

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2 months ago
5 minutes 11 seconds

Hospitality Essentials
Hospitality Learning Series - Basics of Service Excellence in Hotels (Hindi)

This Podcast, titled "Basics of Service Excellence in Hotels," in Hindi, primarily focuses on strategies for delivering exceptional customer service, particularly within the hospitality sector. The Podcast outlines best practices for managing customer complaints, emphasizing their role as opportunities for improvement and guest retention.The Podcast also explores the critical role of effective communication skills, both verbal and non-verbal, in creating positive guest interactions and fostering a "selling" approach to service. Finally, it highlights the importance of teamwork and individual characteristics that contribute to a "good service person," underscoring how these elements collectively drive the pursuit of service excellence that exceeds guest expectations.

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3 months ago
8 minutes 9 seconds

Hospitality Essentials
Hospitality Learning Series - Basics of Service Excellence in Hotels (English)

This Podcast titled "Basics of Service Excellence in Hotels," primarily focuses on strategies for delivering exceptional customer service, particularly within the hospitality sector.It outlines best practices for managing customer complaints, emphasizing their role as opportunities for improvement and guest retention. The Podcast also explores the critical role of effective communication skills, both verbal and non-verbal, in creating positive guest interactionsand fostering a "selling" approach to service. Finally, it highlights the importance of teamwork and individual characteristics that contribute to a "good service person," underscoring how these elements collectively drive the pursuit of service excellence that exceedsguest expectations.

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3 months ago
23 minutes 44 seconds

Hospitality Essentials
Hospitality Learning Series - Regenta Rewards (English)

This podcast explains Regenta Rewards, Frequently Asked Questions, its benefits, the process, the booking engine interface and its unique features.

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3 months ago
27 minutes 7 seconds

Hospitality Essentials
Subtle nuances of Hospitality Excellence