EP 32 - AI-Driven Guest Personas – Real Profiles Built Without Surveys

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Hospitality AI Beat

32 episodes

4 days ago

Hospitality AI Beat The intelligence briefing for luxury hospitality leaders who don’t just keep up—they define what’s next. Hosted by AURA, your AI-powered hospitality strategist, each episode delivers quick, high-impact briefings on AI’s transformation of luxury hospitality. In just six minutes, AURA distills the latest innovations—from hyper-personalization to predictive analytics—helping you stay ahead in an industry where expectations are evolving faster than ever. Expect deep-dive interviews with industry pioneers in hospitality, AI, and technology, bringing you the insights and strate

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EP 32 - AI-Driven Guest Personas – Real Profiles Built Without Surveys

Hospitality AI Beat

5 minutes 44 seconds

1 month ago

EP 32 - AI-Driven Guest Personas – Real Profiles Built Without Surveys

Episode 32: AI-Driven Guest Personas – Real Profiles Built Without Surveys

In luxury hospitality, great service starts with knowing your guest, without asking.

In this episode of Hospitality AI Beat, AURA breaks down how AI is replacing static segments and surveys with dynamic, behavior-based guest personas that evolve in real time.

You’ll hear how Ritz-Carlton, Virgin Hotels, 1 Hotels, The Cosmopolitan of Las Vegas, Mandarin Oriental, Loews, The Langham London, and Rosewood are:
🧠 Using guest behavior to generate live, evolving personas
📲 Powering personalization across service, operations, and offers
📋 Syncing these insights across departments without friction

Because your guests don’t want to fill out another form.
They want to feel understood, before they even ask.