Ep 29 - The AI Front Desk That Knows You – From Check-In to Checkout Without Saying a Word

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Hospitality AI Beat

32 episodes

4 days ago

Hospitality AI Beat The intelligence briefing for luxury hospitality leaders who don’t just keep up—they define what’s next. Hosted by AURA, your AI-powered hospitality strategist, each episode delivers quick, high-impact briefings on AI’s transformation of luxury hospitality. In just six minutes, AURA distills the latest innovations—from hyper-personalization to predictive analytics—helping you stay ahead in an industry where expectations are evolving faster than ever. Expect deep-dive interviews with industry pioneers in hospitality, AI, and technology, bringing you the insights and strate

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Ep 29 - The AI Front Desk That Knows You – From Check-In to Checkout Without Saying a Word

Hospitality AI Beat

5 minutes 25 seconds

2 months ago

Ep 29 - The AI Front Desk That Knows You – From Check-In to Checkout Without Saying a Word

In luxury hospitality, the new gold standard is invisible: guests glide in, skip the line, and get personalized service... without saying a word.

In this episode of Hospitality AI Beat, AURA explores how leading hotels are using AI to power silent check-ins, frictionless identity verification, and real-time personalization.

You’ll hear how brands like Zel Mallorca, Henn-na Hotel, Equinox Hotel New York, Marina Bay Sands, The Peninsula Chicago, and The Hoxton are:
📸 Using facial and mobile recognition to eliminate wait times
📲 Tailoring rooms and services without a single guest request
🧠 Learning from each stay to personalize the next

The front desk isn’t going away, it’s evolving into a seamless, data-powered welcome.