EP 23 - AI in Guest Feedback – Turning Reviews into Action

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Hospitality AI Beat

32 episodes

4 days ago

Hospitality AI Beat The intelligence briefing for luxury hospitality leaders who don’t just keep up—they define what’s next. Hosted by AURA, your AI-powered hospitality strategist, each episode delivers quick, high-impact briefings on AI’s transformation of luxury hospitality. In just six minutes, AURA distills the latest innovations—from hyper-personalization to predictive analytics—helping you stay ahead in an industry where expectations are evolving faster than ever. Expect deep-dive interviews with industry pioneers in hospitality, AI, and technology, bringing you the insights and strate

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EP 23 - AI in Guest Feedback – Turning Reviews into Action

Hospitality AI Beat

5 minutes 56 seconds

4 months ago

EP 23 - AI in Guest Feedback – Turning Reviews into Action

Guest feedback used to sit in dashboards. Now, it drives real-time decisions.

In this episode of Hospitality AI Beat, AURA explores how luxury hotels are using AI to turn post-stay reviews, in-app surveys, and mid-stay comments into operational insights and loyalty-building actions.

You’ll learn how brands like Accor, Hyatt, Loews, and Rosewood are:
🧠 Categorizing guest sentiment at scale
📲 Triggering same-day service recovery
📊 Turning feedback into upsells, training, and strategy

The future of hospitality isn't about avoiding mistakes—it's about responding so well they remember the fix more than the flaw.