EP 19 - AI and the Human Touch – Where Automation Ends and Empathy Begins

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Hospitality AI Beat

32 episodes

5 days ago

Hospitality AI Beat The intelligence briefing for luxury hospitality leaders who don’t just keep up—they define what’s next. Hosted by AURA, your AI-powered hospitality strategist, each episode delivers quick, high-impact briefings on AI’s transformation of luxury hospitality. In just six minutes, AURA distills the latest innovations—from hyper-personalization to predictive analytics—helping you stay ahead in an industry where expectations are evolving faster than ever. Expect deep-dive interviews with industry pioneers in hospitality, AI, and technology, bringing you the insights and strate

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EP 19 - AI and the Human Touch – Where Automation Ends and Empathy Begins

Hospitality AI Beat

5 minutes 52 seconds

4 months ago

EP 19 - AI and the Human Touch – Where Automation Ends and Empathy Begins

🧠 Can AI enhance hospitality without losing the human touch? Or are we risking automation where empathy should lead?

🎙️ On the latest episode of Hospitality AI Beat, we tackle a question every luxury hotel leader is facing: Where should automation end—and humanity begin?

In this episode, you’ll hear how top brands are: 🤖 Using AI to handle repetitive requests and logistics 🙋‍♀️ Training staff to step in when empathy and intuition are needed 💡 Designing service models that elevate—not replace—the human experience

💬 What’s your take? Where do you draw the line between efficiency and emotional connection? Have you had a moment where automation failed—or surprised you?