‘The Work We Do Is Sacred Care’ | Elizabeth Murray on NYC Hospitality

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Hospitality & Politics with Andrew Rigie

NYC Hospitality Alliance

15 episodes

1 week ago

Hospitality & Politics is where the worlds of restaurants, nightlife, and policy collide. Hosted by Andrew Rigie, Executive Director of the NYC Hospitality Alliance, listen as he dives deep into the intersections of business, politics, and everyday life. Join Andrew as he sits down with restaurateurs, nightlife operators, elected officials, and influential thought-leaders to explore the real stories, challenges, and innovations shaping the hospitality industry and beyond.

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‘The Work We Do Is Sacred Care’ | Elizabeth Murray on NYC Hospitality

Hospitality & Politics with Andrew Rigie

52 minutes 12 seconds

1 month ago

‘The Work We Do Is Sacred Care’ | Elizabeth Murray on NYC Hospitality

Elizabeth Murray is the Chief Operating Officer at Marlow Collective (a group of restaurants by Andrew Tarlow that include, Diner, Borgo, Roman’s, She Wolf Bakery among others) and a co-founder of Women in Hospitality United, a non-profit organization dedicated to reimagining the hospitality industry. In this conversation, we discuss the evolution of the Marlow Collective, growing community, eliminating tipping and bringing it back, and the courage involved in building a successful restaurant culture. Elizabeth also shares insights into her personal growth why she refers to her work in hospitality as “sacred care”.

https://www.thenycalliance.org/

https://www.instagram.com/thenycalliance/

Watch On YouTube: https://youtu.be/hUy-nSQq8zA

TIMESTAMPS:

0:00 - Welcome Elizabeth Murray To Hospitality & Politics

2:00 The Marlow Collective Origins

4:11 - Community Impact and Restaurant Culture

7:01 - Balancing Idealism and Realism in Operations

10:40 - Employee Development and Accountability

19:49 - Challenges and Changes in the Industry

22:06 - The Anti-Tipping Model - Challenges of No-Tipping Policies

34:39 - The Joy of Dining Out

38:54 - What Makes A Successful Restaurateur?

41:37 - ‘Sacred Care’ Work in the Restaurant Industry

44:09 - Inside The Economic Engine of Restaurants

49:35 - Elizabeth’s Personal Growth In The Industry

52:00 - Thanks Elizabeth For Joining! Like & Subscribe

#newyorkcity #restaurant #politics #hospital #business #smallbusiness