iPhone Event feelings, Microsoft 365 Outage feelings, Help Desk feelings, Therapy feelings, M365 Audit feelings…all kinds of feelings!

Extended show notes available at https://hthpc.com

Boot Up

    iPhone event

    RIP Office 2010 and Exchange 2010 - Tombstone

    Brief eulogy

    Microsoft 365 won't support TLS 1.0 as of October 15 2020

    Patch review for October 2020

    Clarification: The 32-bit .msg Preview Pane issue is only for File Explorer:

    "The Windows preview host requires a 32-bit application previewer. When 32-bit Outlook is installed, it acts as the previewer. Without 32-bit Outlook installed, there is no previewer available for .msg files."

Microsoft 365-hours-of-downtime

    (365 hours=15 days)

    Speaking of dead: M365 goes down once again 10/7/20

    Admin portal down again 10/14/20 for 4 hours

    EX223890: Admins intermittently can't create or migrate mailboxes in Exchange Online

    Happened AGAIN EX224151 (Started 10/13/20, ended 10/14/20, MS appeared to merge info with EX223890)

    AGAIN! EX224497 - Admins are unable to migrate mailboxes to the Exchange Online service 10/19/20

    EX224266 - Some users may be unable to send email messages

    MO222734 (10/14/20) and MO224234 (10/14/20) - admin center down

    MO224463 Admin Center health status down 10/18

    Improve your change management ASAP!

    What's their SLA, anyway?

    Teams/Exchange Online SLA

    Azure services SLA: Broken down by service (too many)

    Biased towards Azure (measured against ALL Azure services)

    "Multiply SLAs to determine overall SLA of the solution"

What makes a good help desk?

    If a customer says "The tier 1 people don't know anything" it's not a good help desk

    "If I need something done, I know [which Tier 3 people] to ask" <--a bad sign that Tier 1 is failing

    Foster confidence in the customer by having a great tier 1 that can actually do things

    Is the best support person a Tier 2/3 employee?

    Common sense and technical skill and customer service ability

    ITIL and shift-left

    Great documentation for self-service

    Empower Tier 1 to get the customer to the answer

The Therapy Angle

    Feelings

    Moo With Me

Advanced Audit in Microsoft 365

    Coming 2021

    Now requires an additional license if you have 10 years or more of data

Ask the Stiffs: Question of the Week

    Should Microsoft rebase Windows to Linux?

    Linux Apps Coming to Windows

    Correction: Linux apps are planned for the future but probably isn't a lock for the 20H2 update.