They said AI could save lives - so why is it falling behind?
In this episode, Chris and Melissa dive deep into the collison of AI ethics and real-world applications. From the hard lessons behind Woebot's shutdown, to the trusted benchmark of Milliman's care guidelines. They also visit the big question: How do we create ethical guardrails for AI in sensitive domains?
Ethical Guidance for AI in the Practice of Health Service Psychology (APA Courtesy Kay Nikiforova):https://www.apa.org/topics/artificial-intelligence-machine-learning/ethical-guidance-professional-practice.pdf
Why Woebot Shut Down (Mario Aguilar: STAT):https://www.statnews.com/2025/07/02/woebot-therapy-chatbot-shuts-down-founder-says-ai-moving-faster-than-regulators/
Milliman Care Guidelines Video:https://www.youtube.com/watch?v=4KOGZg2s8cI
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Hosts:
Chris Hemphill - Chris’s 17 years in healthcare technology have spanned sales, operations, data science IC, and AI leadership. Chris couples this with a focus on health equity and serves as the NYU McSilver Institute for Poverty Policy Research Fellow for Healthcare AI. Chris’s currently leads Modular Feedback, which focuses on helping healthcare innovators find and build thoughtful AI use cases: https://modularfeedback.com
Melissa Reilly - Melissa spent the last 20 years leading innovations at major payers: UnitedHealth Group(Optum Ventures), Aetna, and Evernorth/Cigna. She’s helped drive and commercialize multiple startups in AI & consumer testing, and she is now driving product and commercialization for healthcare innovators full-time. She brings industry expertise as well as a background in law, negotiation, & real estate. Her company’s name is STLTH.
Production:
Edited by Alyssa Schroll
Music by Chris Hemphill