Why is poor service so widely accepted in Sierra Leone?
Is it a lack of training — or a deeper cultural mindset about what people deserve?

In this episode of Honestly Speaking, Antonia and guest, Edleen Elba, explore how customer service reveals more than just business practices — it reflects what we’ve come to tolerate as a society. From apologies to the absence of accountability, we break down how low expectations and cultural complacency have allowed bad service to thrive.

If we want better, we have to expect better — and demand a shift in both mindset and standards.

🎧 Listen now on Spotify, Apple Podcasts & watch on YouTube.

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