#34 People don’t care how much you know until they know how much you care. Jane Francis, EVP of Business Development at Senior1Care in Indiana, is newer to home care, but she brings deep experience in nursing, sales, leadership development, and scaling businesses. She took over a newly acquired, underperforming Medicaid office and transformed it into a 75% private pay operation, achieving 100% year-over-year growth. Along the way, she rebuilt the culture, redesigned processes with people at the center, and is now applying these strategies across six offices. Jane shares her process, the people who inspired her, and the decisions behind Senior1Care’s cultural turnaround, despite being an established successful company.
Chapters:
00:00 Introduction to Jane Francis and Senior One Care
01:51 Lessons Learned from a Diverse Career
12:53 Joining Senior One Care: A New Chapter
13:47 First 90 Days: Building Relationships and Trust
18:32 Shifting the Business Model: From Medicaid to Private Pay
22:49 Leadership and Culture: The Secret Sauce
29:44 Operational Improvements: Structuring the Intake Call
35:18 Re-structuring Office Roles and Responsibilities
40:57 Re-building a Strong Leadership Structure
45:34 Focusing on People for Profits
52:25 Creating a Growth Mindset Culture
56:43 Navigating Change in Established Companies
01:00:59 Innovating Home Care for Longevity
01:03:20 Future Trends: Holistic Aging
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