Join Darrin as he engages in a captivating conversation with Jamie Lomax, a renowned knitting pattern designer and author, and Heidi Kaisand from Hen and Chick Studio. Jamie introduces her company, Pacific Knit Co, and her innovative modular knitting patterns as well as her new book, 'The Doodle Knit Directory.' She shares her journey from corporate life to becoming a full-time designer. Heidi discusses the significance of attending H&H Americas, customer engagement practices, and offers a sneak peek at her upcoming class on customer relations. Discover the latest trends in knitting and quilt shop ownership, and learn valuable tips on growing your craft business.00:00 Introduction and Guest Speaker Jamie Lomax00:37 Jamie Lomax's Background and Business01:20 The Doodle Knit Directory and Modular Knitting04:44 Inspiration Behind Jamie's Work07:23 Jamie Lomax at H&H Americas09:10 Introduction and Guest Speaker Heidi09:33 Heidi's Background and Business10:18 Importance of Networking and Education at H&H11:48 Heidi's Class on Customer Engagement14:30 Current Retail Climate and Strategies17:38 Conclusion and Final Thoughts