You may not think about consumer rights when buying your next family pet, but Consumer Protection receives many complaints such as pets arriving with significant health issues (due to improper treatment), not matching the description or photo of your chosen animal, or refunds and deposits not being returned when warranted. Pet breeders must supply the animal you ordered, without health issues that aren’t breed-related, and must meet various promises based on pedigree and other characteristics. So it’s important to make sure you buy through a reputable and registered breeder, and if possible, find someone to check them out in person, especially if you buy online – not one wants to encourage puppy farms and other forms of animal mistreatment! If your new pet has a genuine issue, you may be entitled to a financial remedy through consumer law, even if you keep the pet. Like any purchase, this doesn’t apply for a plain change of mind, or for private purchases not through a registered seller. Listen to our podcast with Nina Weir from Consumer Protection WA, for more information and tips, and how to contact Consumer Protection if you do need their help.