Eli Weiss - head of CX and I sit down to talk about how other brands can replicate their success over SMS generating massive sales without discounts - but you can't do it without Customer Support.
Sign up for Gorgias here https://gorgias.grsm.io/olipop-gorgias-podcast-signup
Gorgias CEO Romain Lapeyre and product manager Zach Banov go over this month's Gorgias product updates and road map going into BFCM 2020.
Vested Interest is back. In this episode, Echo Capital Group, Greycroft and M13 judge who will have the best pitch among Kween, Repurpose, and Jammy.
After launching Shopify Plus in Japan, Rieko Uesaki, helps brands do the same thing.
Listen to this episode to understand the nuances and what you'll need to successfully launch in Japan.
Steve Morales, an ecommerce and retail veteran, drops by to share how he is preparing for BFCM and adapting their entire business model due to COVID 19.
Romain, Zach, and Lucas go over Gorgias product updates and features including stability for BFCM!
Dianna in our Facebook community posted a video asking this question. I share the answers from our customers, our CEO Romain, and my experience.
Want to be on an episode? Join our community and post your video!
And I tease an upcoming giveaway at the end (yes it's backmasked like a 1960s album)
Learn how Shinesty uses Gorgias https://gorgias.com/customers/shinesty
Want to learn how to use Gorgias like the best? Learn from the team at BattlBox
Rohan Kapoor takes the reigns once again in this episode of Vested Interest.
Jason Seeber, founder of Halo Life shares how he was researching masks for health as the pandemic hit. He shares how he was able to produce a product, and how he uses Gorgias.
Catch a replay of the town hall where we go over stability, supporting BFCM, and the new chat development.
Joined by Truff cofounders, Nick and Nick, we talk about how COVID impacted their sales and supply chain. What that means for BFCM, and how you can offer exceptional customer support by using Gorgias.
Kelly Vaughn, of The Taproom shares how she's working with clients and brands to prepare for BFCM.
Vaughn't more Kelly? Add her podcast Commerce Tea, to your queue!
Encircled is an ethical fashion brand out of Toronto, Canada selling on Shopify. When the Coronavirus Pandemic hit, they had to adapt fast. First they saw their revenue drop Their story has a happy ending, and they're now preparing for BFCM, and using Gorgias.
Val Geisler. You know her from the Dinner Party Strategy. We break down how to give exceptional support through email, and create an amazing customer experience at every interaction.
When it comes to ecommerce emails, support has some of the highest open rates there are. Val shares some ways to make your support emails less painful and more delightful.
Enjoy this episode of the Ecomm Swipe File - as always supported by Gorgias.
The ad platforms don't want to show your ads to customers who are going to have a bad experience. Tyler Donahue shares how he uses Gorgias to keep his CPMs low.
Zach and Lucas breakdown the latest updates to Gorgias, talk about downtime, and the new chat functionality. We're also giving away iPhones!
Shopify Flow is an incredibly powerful way to automate your store. We sat down with Eric Bandholtz of Beardbrand, and his Shopify Plus Merchant Success Manager Brett Burns.
How are you using Shopify Flow in your store?
It's 5-10 times cheaper to keep a customer, than to acquire a new one to replace them. This just over an hour panel features five ecommerce veterans and leaders sharing how your company can increase your repeat purchase rate, and drive up your LTV.
I met with Noel Mack, Chief Brand Officer for Gymshark. We talked Tik Tok, building a brand and why you should AA test your content.
Unfortunately the wrong mic was turned on so the audio isn't great, but it's worth listening to every word Noel says to scale your brand.