108. The Customer Experience with Robert Hughes

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Healthy Wealthy Stylist

shelby bettencourt

110 episodes

2 days ago

If you are a hairstylist who is looking for a way for your job to be easier, more fulfilling, and more abundant, then this podcast is for you! I am Shelby Bettencourt, a Salon owner and Stylist of 13 years. I used to struggle with feeling stressed, overwhelmed, and not enough. I realized it wasn't my business that had to change, it was me. I needed to find more joy in my personal life and take a step back to see what really was wrong in my business so I could feel better. Join me in these conversations! Let's uplift the industry!

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108. The Customer Experience with Robert Hughes

Healthy Wealthy Stylist

48 minutes 40 seconds

1 year ago

108. The Customer Experience with Robert Hughes

I am joined with my friend Robert Hughes, the host of The Hairdresser Strong Show (Apple link / Spotify link )

We discuss the importance of the cutomers experience, how to hire and understand the next hair generation (gen-z) and salon edicate. Weather you are a salon owner, stylist, or rising stylists, this episode is for you!

A little bit about Robert:

Robert is an, over, 20 year industry veteran who has run the gamut. Currently, he is a full-time stylist doing both cut and color, salon manager, salon consultant, educator, advisor, and podcaster. Robert and his wife, Sammi, are also building the Beauty Business Brunch in the Washington, D.C. area to be a regional conference, as well as working to launch online education for stylists to run their best business and live their best life.Community and relationships are the building blocks of Robert's life and career. With the belief that humans are social creatures and isolation is the worst thing for us, in so many ways, HairdresserStrong.com was launched. The mission is to bring people together and grow themselves by learning from each other, both, online and in person via storytelling, interactive discussions, debates, events, classes, and courses.