When you think about healthcare, you might only think about doctors, nurses, and appointments.

But behind every visit is a team focused on how you feel while you’re here, and that’s where the Patient Experience Team comes in.

In this episode, we sit down with members of the HSA Patient Experience Team, Nia Prendergast, Vanessa Ebanks, and Kashieka Bowen to talk about the work they do every day to make healthcare more human.

From helping patients feel less overwhelmed to supporting families during tough moments, this team is here to listen, guide, and advocate.

We talk about:

🧭 What Patient Experience means

💬 How they help with everything from navigating forms to managing complaints with empathy

🧑‍🤝‍🧑 Stories of quiet impact during difficult moments

🏥 How they support vulnerable groups, from seniors to non-English speakers

 This one’s all about the heart of healthcare and the people making sure no one feels alone in it.

 #HealthcareToday #HSAExperience #CaymanCare #PatientFirst #TeamHSA