In this episode of the Healthcare Plus Podcast, Quint Studer talks to Dr. Heather Resseger and Jonna Taylor, two powerhouse leaders at NorthBay Health, a health system in Solano County, California. Dr. Heather Resseger, senior VP, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services, walk listeners through the systemwide cultural transformation that’s rewiring leadership, restoring joy to the front lines, an...
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In this episode of the Healthcare Plus Podcast, Quint Studer talks to Dr. Heather Resseger and Jonna Taylor, two powerhouse leaders at NorthBay Health, a health system in Solano County, California. Dr. Heather Resseger, senior VP, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services, walk listeners through the systemwide cultural transformation that’s rewiring leadership, restoring joy to the front lines, an...
109_How Emotional Onboarding Drives Early Engagement and Retention in Post-Acute Care
Healthcare Plus Podcast
40 minutes
8 months ago
109_How Emotional Onboarding Drives Early Engagement and Retention in Post-Acute Care
Welcome back to Part 4 of our Emotional Onboarding Series on The Healthcare Plus Podcast. On this episode, Dan Collard takes an in-depth look at the post-acute care industry with special guest Abby Spence, the nursing home administrator of Signature HealthCare of Cleveland. Dan and Abby discuss the unique staffing challenges faced by long-term care organizations and highlight early wins in retention and engagement from the implementation of Emotional Onboarding tactics. After attending ...
Healthcare Plus Podcast
In this episode of the Healthcare Plus Podcast, Quint Studer talks to Dr. Heather Resseger and Jonna Taylor, two powerhouse leaders at NorthBay Health, a health system in Solano County, California. Dr. Heather Resseger, senior VP, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services, walk listeners through the systemwide cultural transformation that’s rewiring leadership, restoring joy to the front lines, an...
