In this episode of the Healthcare Plus Podcast, Quint Studer talks to Dr. Heather Resseger and Jonna Taylor, two powerhouse leaders at NorthBay Health, a health system in Solano County, California. Dr. Heather Resseger, senior VP, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services, walk listeners through the systemwide cultural transformation that’s rewiring leadership, restoring joy to the front lines, an...
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In this episode of the Healthcare Plus Podcast, Quint Studer talks to Dr. Heather Resseger and Jonna Taylor, two powerhouse leaders at NorthBay Health, a health system in Solano County, California. Dr. Heather Resseger, senior VP, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services, walk listeners through the systemwide cultural transformation that’s rewiring leadership, restoring joy to the front lines, an...
102_Linking Professionalism to Patient Outcomes (Part 2) with Dr. Gerald Hickson
Healthcare Plus Podcast
29 minutes
1 year ago
102_Linking Professionalism to Patient Outcomes (Part 2) with Dr. Gerald Hickson
On this two-part episode series of The Healthcare Plus Podcast, Quint Studer hosts Dr. Gerald Hickson, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Quint and Dr. Hickson’s conversation focuses on addressing professional behavior among healthcare providers. Dr. Hickson discusses research linking disrespectful behavior to poor patient outcomes and malpractice claims, emp...
Healthcare Plus Podcast
In this episode of the Healthcare Plus Podcast, Quint Studer talks to Dr. Heather Resseger and Jonna Taylor, two powerhouse leaders at NorthBay Health, a health system in Solano County, California. Dr. Heather Resseger, senior VP, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services, walk listeners through the systemwide cultural transformation that’s rewiring leadership, restoring joy to the front lines, an...
