Generative AI has exploded into the healthcare space, but where is it actually creating value, and where is it just noise?

In this episode, hosts Jon Lange and Josh Nelson are joined by Grace Wynn and Eric Berger, partners in the healthcare and life sciences practice at Bain & Company. Together, they explore the evolution of generative AI, why it has taken center stage, and how it’s starting to impact health systems, clinicians, payors, and patients alike.

From ambient listening to automated claim letters, this episode cuts through the hype to highlight real-world applications (and unintended consequences) of GenAI in healthcare.

Key Takeaways:

• Use cases in healthcare are growing fast, especially in administrative tasks like medical documentation, prior authorization, and patient communications.
• AI’s impact on clinicians is most promising where it reduces friction without removing human oversight.
• The payer-provider dynamic is becoming a “bot-on-bot” arms race, with both sides automating increasingly complex workflows.
• Patients will likely first feel the impact of GenAI through AI-powered chat tools that streamline scheduling, pre-appointment instructions, and multilingual support.