In this deeply emotional episode, Arleen reflects on the tragedy of the shooting of Brian Thompson, CEO of UnitedHealthcare, an event that sent shockwaves through the entire U.S. healthcare system. This single act of violence serves as a reminder of the fragility of healthcare — a system that has been strained to its breaking point. Arleen delves into the intense emotions consumers are experiencing: the mistrust, anger, and frustration that have fueled an increasingly volatile view related to the failures of the healthcare system.

As she unpacks the chain of events that led to this tragic situation, Arleen urges healthcare professionals to remain vigilant in their interactions with patients, reminding them that every encounter is an opportunity to embody compassion and empathy — even amidst the chaos, anger and frustration. She advocates for more education and training to help workers navigate crises with a heart-centered approach, shifting from a task-driven mindset to one that prioritizes connection and understanding.

Arleen invites healthcare workers to return to the basics–making a conscious decision to lead from a place of love and kindness. In a time when the world around them seems overwhelming, it’s this empathy and patience that can provide true healing — not just for patients, but for themselves. This episode is an invitation for all healthcare professionals to rediscover their purpose and power by choosing compassion in the face of adversity. Are you ready to lead with your heart and help heal a system that desperately needs it?