Customer success as a strategy for growth in SaaS - Manoranjan Ingudam, VP Customer Success @ Whatfix

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Hash It Out By Foundership - Demystifying Web3 for Doers

Foundership

42 episodes

1 day ago

Hash It Out by Foundership is an initiative taken by Bimlesh & Santosh (Co-founders, Foundership) to bring the world of Web 3.0, Metaverse, NFT, Crypto and DeFi so much in light, that it almost becomes a mainstream path for excelling in Entrepreneurship. We don’t want Web3 to remain a futuristic philosophy, but a bankable business model, an approachable reality for founders. Here, we invite successful Founders and Leaders who are already utilizing blockchain technology to make a difference in the world and have deep discussions with them. We’re sure every conversation here will

Entrepreneurship

Business

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All content for Hash It Out By Foundership - Demystifying Web3 for Doers is the property of Foundership and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

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Customer success as a strategy for growth in SaaS - Manoranjan Ingudam, VP Customer Success @ Whatfix

Hash It Out By Foundership - Demystifying Web3 for Doers

49 minutes 27 seconds

4 years ago

Customer success as a strategy for growth in SaaS - Manoranjan Ingudam, VP Customer Success @ Whatfix

Join us in conversation with Manoranjan Ingudam VP - Customer Success Whatfix on "Customer Success as a Strategy for Growth in Saas"

Speaker - Manoranjan Ingudam VP - Customer Success Whatfix

Host - Bimlesh Gundurao, Chief Coach @PITCHCAMP.in

Mano is a Customer Success enthusiast, an entrepreneur, and a value-driven professional, with nearly 20 years of experience. He is an expert in building high performing global teams focused on quality & customer and has been leading the $100K to $15M+ Whatfix Customer Success journey; achieving a stellar NPS (100th percentile of Software industry), and top reviews from enterprise clients across the globe by deploying innovative customer success practices.

1. What is Customer Success

2. How different from Customer support

3. Why is customer success more important in Saas than other technology-led business models?

4. Strategy for Growth

5. Best Practices & Lessons learned

00:00 Introduction

04:30 Manoranjan Introduction & Background

09:14 How Customer Success became critical to SAAS Companies

12:03 How different is Customer Success from Customer Support

16:55 How did customer success journey evolve in Whatfix

20:55 Roles & Responsibility of the Customer Success Team at Whatfix

26:45 Q&A