E20: In this informative and engaging video on leadership, Andrew and Tim delve into what it takes to execute on a strong customer experience strategy in your business. They emphasize the importance of paying attention to the small things that can make all the difference in building a positive customer experience.Through real-life examples and personal anecdotes, the hosts explore the common mistakes businesses make that can cause breakdowns in their CX. They discuss the importance of consistency, communication, and passion in building a culture of strong customer experience.The video provides practical tips for leaders on how to create a customer-centric culture, from setting clear expectations to empowering employees to make decisions that benefit the customer. Andrew and Tim also discuss the role of technology in enhancing the customer experience and the importance of keeping up with trends and best practices in the field.Whether you're a business owner, manager, or customer service representative, this video offers valuable insights and practical advice on how to build a culture of strong customer experience in your organization. So, join Andrew and Tim on this journey to discover the little things you can do consistently with passion to create a customer experience that stands out from the crowd.
Channel: https://www.youtube.com/@hangingwiththehoopers/