KBC and GuideVision have had a successful long-term partnership for several years. They jointly operate KBC's ServiceNow Global Competence Center, which serves the bank's 49,000 employees and ensures high degrees of uptime for critical IT services. How did the partnership come about? We had a candid, engaging and funny conversation with Mariusz Hudeczek, the executive manager of the ServiceNow Global Competence Center at KBC, and with Robert Hos, a principal ServiceNow consultant and team leader at GuideVision to get the story.