This episode highlights the evolution of customer success, advocating for a shift from process-driven strategies to genuinely solving customer problems. By implementing an understanding of ideal customer profiles and leveraging AI and analytical tools, companies can profoundly improve their customer success efforts. • Redefining customer success to focus on client outcomes rather than metrics • The importance of an Ideal Customer Profile for targeted support • Empathetic co...
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This episode highlights the evolution of customer success, advocating for a shift from process-driven strategies to genuinely solving customer problems. By implementing an understanding of ideal customer profiles and leveraging AI and analytical tools, companies can profoundly improve their customer success efforts. • Redefining customer success to focus on client outcomes rather than metrics • The importance of an Ideal Customer Profile for targeted support • Empathetic co...
#45: Package Recommendation Over Pricing: The Real Sales Pitch
gtmPRO
38 minutes
1 year ago
#45: Package Recommendation Over Pricing: The Real Sales Pitch
Have you ever wondered how a simple purchase, like a toilet, could transform your understanding of sales dynamics? Inspired by April Dunford's unique shopping experience, we shed light on how strategic package recommendations can transform the way B2B sales are conducted. Join us as we uncover the art of positioning yourself as a trusted advisor, focusing on building buyer confidence and trust, even if it occasionally means putting aside personal commission incentives. In this episode, we tac...
gtmPRO
This episode highlights the evolution of customer success, advocating for a shift from process-driven strategies to genuinely solving customer problems. By implementing an understanding of ideal customer profiles and leveraging AI and analytical tools, companies can profoundly improve their customer success efforts. • Redefining customer success to focus on client outcomes rather than metrics • The importance of an Ideal Customer Profile for targeted support • Empathetic co...
