This episode highlights the evolution of customer success, advocating for a shift from process-driven strategies to genuinely solving customer problems. By implementing an understanding of ideal customer profiles and leveraging AI and analytical tools, companies can profoundly improve their customer success efforts. • Redefining customer success to focus on client outcomes rather than metrics • The importance of an Ideal Customer Profile for targeted support • Empathetic co...
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This episode highlights the evolution of customer success, advocating for a shift from process-driven strategies to genuinely solving customer problems. By implementing an understanding of ideal customer profiles and leveraging AI and analytical tools, companies can profoundly improve their customer success efforts. • Redefining customer success to focus on client outcomes rather than metrics • The importance of an Ideal Customer Profile for targeted support • Empathetic co...
#40: The End of The Content Series - Forgetting the Funnel with Gia Laudi
gtmPRO
48 minutes
1 year ago
#40: The End of The Content Series - Forgetting the Funnel with Gia Laudi
Gia from Forget the Funnel joins us to unpack her transformative journey from traditional digital marketing to pioneering customer-led growth in the SaaS world. Struggling with customer research? This episode breaks down common challenges and misconceptions, emphasizing the understanding of ideal customers before diving into feedback and win-loss analysis. Gia advocates for the Jobs to be Done (JTBD) framework to uncover deep customer insights efficiently. We explore why companies often hit ...
gtmPRO
This episode highlights the evolution of customer success, advocating for a shift from process-driven strategies to genuinely solving customer problems. By implementing an understanding of ideal customer profiles and leveraging AI and analytical tools, companies can profoundly improve their customer success efforts. • Redefining customer success to focus on client outcomes rather than metrics • The importance of an Ideal Customer Profile for targeted support • Empathetic co...
