This episode highlights the evolution of customer success, advocating for a shift from process-driven strategies to genuinely solving customer problems. By implementing an understanding of ideal customer profiles and leveraging AI and analytical tools, companies can profoundly improve their customer success efforts. • Redefining customer success to focus on client outcomes rather than metrics • The importance of an Ideal Customer Profile for targeted support • Empathetic co...
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This episode highlights the evolution of customer success, advocating for a shift from process-driven strategies to genuinely solving customer problems. By implementing an understanding of ideal customer profiles and leveraging AI and analytical tools, companies can profoundly improve their customer success efforts. • Redefining customer success to focus on client outcomes rather than metrics • The importance of an Ideal Customer Profile for targeted support • Empathetic co...
#38: Content From a Sales POV - Featuring Jen Allen-Knuth
gtmPRO
52 minutes
1 year ago
#38: Content From a Sales POV - Featuring Jen Allen-Knuth
Learn how to build resilient GTM sales strategies with our special guest, Jen Allen-Knuth. Discover how understanding your customer's world and addressing their problems, rather than showcasing solutions, can revolutionize your sales approach. Jen's experiences highlight the power of delivering a compelling sales experience without relying on product demos, making this episode a must-listen for revenue leaders at B2B software and services companies. In this episode we explore: The two pivota...
gtmPRO
This episode highlights the evolution of customer success, advocating for a shift from process-driven strategies to genuinely solving customer problems. By implementing an understanding of ideal customer profiles and leveraging AI and analytical tools, companies can profoundly improve their customer success efforts. • Redefining customer success to focus on client outcomes rather than metrics • The importance of an Ideal Customer Profile for targeted support • Empathetic co...
