In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant.
We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.
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In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant.
We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.
In this episode, Neal Travis chats with Kenji Hayward, Head of Support at Front, about how to intentionally build a strong and connected team culture in a fully remote world. From onboarding and accountability to fun, flexibility, and finding purpose, Kenji shares how his globally distributed team became one of the most engaged at the company — and how others can do the same.
Growth Support
In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant.
We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.
