In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant.
We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.
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In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant.
We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.
Nivedha Venkatesh, founder of Pageloop and former support leader at Postman, Zapier, and more joins growth Support this week! We're exploring what it really looks like to grow a support career from the ground up — from first agent to founder. Niv shares candid lessons on growth, burnout, technical skills, emotional intelligence, and learning to advocate for yourself along the way.
We're talking:
1. Support Is a Career Not Just a Stepping Stone
2. From Support to Founder — An Unexpected Path
3. Emotional Growth Through Support
4. Building Skills Through Ownership and Documentation
5. How to Advocate for Yourself
Hope you enjoy this week's conversation!
Growth Support
In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant.
We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.
