In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant.
We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.
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In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant.
We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.
What's it like working in Support for so many different industries? What about Startups?
Brittany Ferguson joins this conversation to talk about just that!
Brittany is a CX leader that has worked in almost every industry included non-profit, defense, healthcare, and more.
We talked about:
What it's like to change from industry to industry
What its like working in a startup
How you can adapt support to your needs
And about tools that you can use to be successful.
Hope you enjoy this conversation!
Growth Support
In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant.
We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.
